Shipping Policy

This policy covers standard shipping, tracking, import costs and non-delivery for LUXE Source orders at luxescn.com. Available delivery services are disclosed before payment.

1 Destinations and standard shipping

The goods price includes standard shipping. Delivery regions and estimated transit times are listed below; available services are confirmed before payment. Optional express or other additional services, if available, are priced before payment.

2 Processing and packaging

After payment clears and required order details are complete, quality checks, processing and handover to the carrier take 24–48 hours. Preorder or additional preparation schedules are disclosed before payment. We use protective packaging suitable for international transport.

3 Estimated transit after dispatch

These estimates start at carrier handover and exclude the 24–48-hour processing period. Transit business days generally mean Monday to Friday, excluding applicable carrier and destination public holidays.

4 Carrier selection and tracking

We select a service for the address and availability; tell us any carrier preference before payment. Tracking information is provided after dispatch. Initial updates depend on the carrier scan.

Customs, holidays or routing may affect estimates. This does not remove agreed delivery obligations or statutory remedies. Import and non-delivery terms follow below.

5 Import formalities and charges

Included standard shipping does not mean that all import charges are included. Applicable import-charge arrangements are disclosed before payment. Cooperate with lawful and reasonable official requests for information or documents. We assist with order and shipping information; we do not guarantee tax-free entry or import approval.

6 Delayed or missing parcels

If the estimated transit period has passed, tracking has not updated for an extended period, or tracking shows delivery but you have not received your parcel, please contact us with your order number and tracking number. We will help investigate with the carrier.

We will not use an indefinite carrier investigation to delay a refund or other remedy that is legally due.

7 Confirmed transit loss or carrier-related non-delivery

If a parcel is confirmed lost in transit or cannot be delivered because of a carrier-related issue, you may choose a free replacement or a refund of the amount paid for the undelivered items, together with any other charges refundable by law. If a replacement cannot be arranged, we will provide a refund.

8 Address, delivery and customs issues

If the issue involves an incorrect delivery address, refusal of delivery or failure to complete reasonable and lawful customs requirements, we will review the circumstances and explain the available options and any applicable costs. Your non-waivable statutory rights remain unaffected.

Check your delivery address before ordering and contact us promptly for changes. Changes after dispatch depend on carrier status.

9 Your statutory rights and after-sales support

This policy does not limit your rights under applicable consumer law. Any mandatory longer periods, cancellation rights, refunds, free repairs, replacements or other statutory remedies take priority. Replacement delivery will only be arranged where lawful delivery is possible.

For our response and refund processing timelines, please read our Returns, Refunds and After-Sales Policy.